Privacy Policy
Introduction
Welcome. TTLXRL, LLC. (“TTLXRL,” “Company” or “we,” “our” or “us”) understand that privacy is important to you and want you to know that we are committed to safeguarding your Personal Information (defined below). As a result, we want to provide you with a clear picture of how the Personal Information that you provide to us is processed, managed, and protected by us, and what your choices are with respect to that information.
This Privacy Policy is global in nature and governs the Company’s websites (including www.pethonesty.com, all subdomains, and all portals) (the “Website”), applications and other items that post a link to this Privacy Policy and applies to personally identifiable information from or about an individual (“Personal Information”) that we may collect from you.
TTLXRL provides natural chewable pet supplements for dogs and costs through its website store. The Website, blogs, interactive features and sales offerings may be referred to collectively as “Services.”
If you voluntarily provide your information in the course of interacting with our Website or otherwise using our Services, we will take that as your agreement to our collection, use, and disclosure of your information as set forth in this Privacy Policy.
This Privacy Policy does not apply to any products, services, websites, or content that are offered by third parties (“Third Party Services”), which are governed by their respective privacy policies.
EU residents may have additional rights as set forth in the GDPR Privacy Rights section following this main Privacy Policy.
PLEASE READ CAREFULLY PRIOR TO CONTINUING TO VIEW OUR WEBSITE OR USING OUR SERVICES. BY ACCESSING THE WEBSITE AND/OR USING OUR SERVICES, YOU AFFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO ABIDE TO THIS PRIVACY POLICY. YOUR ACCESS TO AND USE OF THE SERVICES IS ALSO SUBJECT TO OUR TERMS OF USE (THE “TERMS OF USE SERVICE”). IF YOU DO NOT AGREE TO ABIDE BY THIS PRIVACY POLICY, YOU MAY NOT ENTER, ACCESS, OR OTHERWISE USE OUR SERVICES. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE, YOU REPRESENT TO US THAT YOU ARE AUTHORIZED BY SUCH INDIVIDUAL TO ACCEPT THIS PRIVACY POLICY AND YOU DO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S BEHALF.
Table of Contents
What Information We Collect
Marketing Information
Why We Collect Personal Information
When We Disclose Personal Information
Aggregated Information
Your Rights and Choices About the Personal Information We Collect
Retention of Personal Information
Children’s Privacy
Visitors to the Website Outside of the United States
Updating Personal Information
Links
Data Security and Integrity
California Privacy Rights
Nevada Privacy Rights
Global Privacy Controls
Do Not Track Disclosures
International Data Transfers
Changes to our Privacy Policy
Contact us
GDPR Privacy Rights
What Information We Collect
Information You Provide to Us
The type of information you provide to us depends on the nature of your interaction with the Website and our Services.
FROM USERS OF OUR SERVICE:
We may ask users of our Service to provide us with certain basic information, including:
First and Last Name,
Email Address,
Home Or Business Address,
Telephone Number or Mobile Number,
Username,
Online identifiers (account name/password)
Employment data including employment history and any other information provide when you apply to one of our available positions;
Web analytics other information that could reasonably be used to identify you personally or identify your household; and/or
Demographic information, such as your country, state, or county of residence or business operation (“Demographic Information”).
In all instances, your decision to provide us with information is voluntary, but if you choose not to provide any requested information, you may not be able to take advantage of all of the Website’s features or our Services.
FOR GENERAL VISITORS TO THE SITE
In addition to information that you choose to submit to us, we and/or our service providers may automatically collect and/or store certain information when you visit or interact with the Website (“Usage Information”). This Usage Information may be stored and/or accessed from your personal computer, laptop, tablet, mobile phone or other device (a “Device”) whenever you visit or interact with our Website. Usage Information may include:
• Your IP address, IDFA, Android/Google Advertising ID, IMEI, or another unique identifier.
• Your Device functionality (including browser, browser language, operating system, hardware, mobile network information).
• Referring and exit web pages and URLs;
• The areas within our Website that you visit and your activities there, including remembering you and your preferences;
• Your Device location or other geolocation information, including the zip code, state or country from which you accessed the Services;
• Your Device characteristics; and
• Certain other Device data, including the time of day you visit our Website.
(b) Information We Collect When You Interact with Third-Party Websites
The Services may include functionality that allows certain kinds of interactions between the Website and your account on a third-party website or application. The use of this functionality may involve the third-party site providing information to us. For example, we may provide links on the Website to facilitate sending a communication from the Website. These third parties may retain any information used or provided in any such communications or activities and these third parties’ practices are not subject to our Privacy Policy. We may not control or have access to your communications through these third parties. Further, when you use third-party sites or services, you are using their services and not our services and they, not we, are responsible for their practices. You should read the applicable third-party privacy policies before using such third-party tools on our Website.
(c) Location data
We may obtain information about your location from Google Analytics and Shopify to provide customized Services, content, and other information that may be of interest to you. If you no longer wish for us or our service providers to collect and use location information, you may disable the location features on your Device. Consult your Device manufacturer settings for instructions. Please note that if you disable such features, your ability to access certain features, Services, content or products may be limited or disabled.
(d) Inferences.
Using the other pieces of personal information collected about you, we may draw inferences about you, reflecting what we believe to be your preferences, characteristics, predispositions, and attitudes.
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Marketing Information
Surveys
From time to time, TTLXRL may invite you to participate in an online survey administered by TTLXRL or a third-party agent. In addition to questions about your experience with the Services, these surveys include Personal Information such as name and email, and may request additional profile information. The results of these surveys help us better understand the needs of our customers in order to improve the Services, and may be shared in aggregate format with third parties.
Testimonials
We may publish reviews and testimonials from satisfied customers on our Website in addition to other endorsements. With your consent, we may post your testimonial along with your name or profile photo.
(c) Referrals
TTLXRL may invite you to participate in a referral program to inform your colleagues and friends about our Services. If you choose to use our referral service to tell a friend about our Services, we will ask you for your friend’s name and email address, which we understand you are authorized to provide.
Third party advertiser. We may share advertisements from partners including past and current marketing partners.
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Consent To Electronic Communications and Text Messages
By using the Services, you consent to receiving certain recurring electronic communications from us as further described in this Privacy Policy and in the Terms of Service. You agree that any referrals, notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing. We may send text messages (including SMS messages) to you directly or via third-party providers in accordance with this Section.
Except as otherwise set forth in this paragraph, by using the Services, you consent to receive text messages from us at any phone or mobile number that you provide to us. By providing any such phone or mobile number to us, you represent to us that you are authorized to provide the foregoing consent with respect to such number. You are not required to grant the foregoing consent in this paragraph as a condition to your use of the Services, and you can indicate that you do not intend to provide such consent by sending an email to that effect to hello@pethonesty.com prior to using the Services. Furthermore, you can revoke the foregoing consent in this paragraph, by contacting us at hello@pethonesty.com.
You may receive a text message from us in relation to use of the Website and Services. You may opt-out of our mobile messaging at any time. Text the single keyword command STOP to +18665457545 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency depends on your interaction. You should contact your wireless provider with any questions. Please keep all information accurate and up-to-date. For all further questions about the electronic communications and text messaging , please send an email to hello@pethonesty.com.
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Cookies and other Tracking Technologies
We may use various methods and technologies to store or collect Usage Information (“Tracking Technologies”).
Tracking Technologies may set, change, alter or modify settings or configurations on your Device. A few of the Tracking Technologies currently used on the Website or which may be used in the future, include, but are not limited to, the following (as well as future-developed tracking technology or methods that are not listed here):
• Cookies. A cookie is a file placed on a Device to uniquely identify your browser or to store information on your Device. Our Website may use HTTP cookies, HTML5 cookies, Flash cookies and other types of cookie technology to store information on local storage. We do not use cookies for tracking purposes.
• Web Beacons. A Web Beacon is a small tag (which may be invisible to you) that may be placed on our Website’s pages and messages. In the future, we may use web beacons for tracking purposes.
• Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Website, such as the links you click on.
• ETag, or entity tag. An Etag or entity tag is a feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL.
• Browser Fingerprinting. Collection and analysis of information from your Device, such as, without limitation, your operating system, plug-ins, system fonts and other data, for purposes of identification.
• Recognition Technologies. Technologies, including application of statistical probability to data sets, which attempt to recognize or make assumptions about users and devices (e.g., that a user of multiple devices is the same user).
We may use Tracking Technologies for a variety of purposes, including:
• To allow you to use and access the Website, including for the prevention of fraudulent activity and improved security functionality;
• To assess the performance of the Website, including as part of our analytic practices or otherwise to improve the content, products or services offered through the Website;
• To offer you enhanced functionality when accessing the Website, including identifying you when you sign into our Website or keeping track of your specified preferences or to track your online activities over time and across third-party sites; and
• To deliver content relevant to your interests on our Website and third party sites based on how you interact with our content.
We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
Users can opt-out of certain Google®-related tracking technology and customize the Google® Display Network ads that they receive, by visiting the Google® Ads Settings at: http://www.google.com/settings/ads. Google® also recommends installing the Google® Analytics Opt-out Browser Add-on for your web browser, which is available here: https://tools.google.com/dlpage/gaoptout. To the greatest extent permissible under applicable law, we are not responsible for the tracking practices of third-parties in connection with the Website.
Google® is a registered trademark of Alphabet, Inc. ("Google"). Please be advised that we are not in any way affiliated with Google, nor are the Services endorsed, administered or sponsored by Google.
To learn more about how to opt out of the Google Marketing Platform’s use of cookies, visit the opt-out page, here [https://support.google.com/ads/answer/2662922?hl=e].
We also use Meta’s Facebook and Instagram Pixels. To learn more about their use of cookies and similar technologies, you can visit https://www.facebook.com/privacy/policies/cookies/?entry_point=cookie_policy_redirect&entry=0 (Facebook) and https://help.instagram.com/811572406418223/?helpref=hc_fnav (Instagram).
We also use Bing. To learn more about their use of cookies and similar technologies, you can visit - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads.
To learn more about how to opt out of TikTok, you can visit- https://www.tiktok.com/privacy/ads-and-your-data/en.
Additionally, we use pixels and tracking technologies from Klayivo, Instagram, Yotpo and Recharge and other smaller providers.
If you would like more information about behavioral advertising practices, go to the Digital Advertising Alliance’s WebChoices tool at www.aboutads.info. To learn about your choices in connection with these practices on the particular device on which you are accessing this Privacy Policy, please visit http://www.networkadvertising.org/choices and http://www.aboutads.info/choices.
Additionally, please note that while we do not store personal information directly, services such as our web hosting service and our payment processor may use cookies and process data as part of our store's functionality. We are not responsible for their use of your data or their use of cookies.
You can also learn more about cookies by reviewing our cookie notice.
Please note that even if you exercise the opt-out choices above, you may continue to receive advertisements, for example, ads based on the particular website you are viewing (e.g., contextually based ads). Also, if your browser (like some Safari browsers) is configured to reject opt-out cookies when you opt out on the DAA or NAI websites, your opt-out may not be effective.
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Why We Collect Personal Information
We may use your Personal Information for various purposes, including:
Responding to requests for information,
Providing, developing, customizing and improving your services,
Fulfilling your requests for services,
Verifying your identity and for fraud prevention,
Creating accounts,
Providing you with updates and information about services we provide,
Creating user preferences regarding emails and other correspondence,
Sending you marketing information about TTLXRL and our affiliated entities,
Sending you email and text communications such as electronic newsletters about our Services which may be of interest to you,
Improving the effectiveness of our Website, our marketing endeavors, and our product and service offerings,
Helping us address problems with and improve our Website and our products and services, including testing and creating new products, features, and services,
Protecting the security and integrity of the Website, including understanding and resolving any technical and security issues reported on our Website,
Resolving disputes,
Engaging in analysis, research, and reports regarding the use of our Website and Services,
For internal business purposes and our legitimate interests.
Complying with the law and protecting the safety, rights, property or security of TTLXRL, the Services, and the general public, and
For purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.
When We Disclose Information
We may disclose your Personal Information in the following circumstances:
(a) To Third Parties Providing Services to TTLXRL. We may use Third-Party Service Providers to perform certain services on behalf of us or the Website or Services, such as: (i) creating and updating Website functionality; (ii) billing or processing credit cards, and/or electronic or manual payments; (iii) assisting us in Website operations; (iv) managing a database of customer and consumer information; (v) hosting the Website and improving performance of the Websites; (vi) designing and/or operating the Website’s features; (vii) tracking the Website’s activities and analytics, including marketing and market research; (viii) data enhancement (to learn more about our customers); (ix) providing customer support such as technical support , (x) enabling us and/or third parties to send you special offers or perform other administrative services, such as customer service, security, tech, operational support and email services; and (xi) other services designed to assist us in maximizing our business potential.
Without limiting the foregoing, with your permission, we may share your Personal Information with those Third-Party Service Providers by whom you request to be contacted. These Third-Party Service Providers may use your Personal Information to offer you products and/or services, and for any other lawful purposes, subject to any restrictions contained herein. The information that you supply directly to any Third-Party Service Provider shall be governed by the applicable Third-Party Service Provider's privacy policy.
We may provide these vendors with access to user information to carry out the services they are performing for you or for us. Those vendors may have additional or different privacy policies and/or privacy notices. You should be sure that you read and agree to those policies and Terms.
To Protect the Rights of TTLXRL and Others. To the fullest extent permitted by applicable law, we may also disclose your information when required to by law or if we believe in good faith that doing so is necessary or appropriate to: (i) protect or defend the rights, safety or property of TTLXRL, its affiliates, third parties or the general public; or (ii) to respond to claims that any content violates the rights of a third party. This includes exchanging information with other companies and organizations for fraud prevention, spam/malware protection, and other similar purposes. To the fullest extent permitted by applicable law, we have complete discretion in electing to make or not make such disclosures, and to contest or not contest any requests for such disclosures, all without notice to you.
(c) Disclosure to Law Enforcement We reserve the right to release current or past personal information: (i) in the event that we believe that the Services are being or have been used to commit unlawful acts; or (ii) if the information is subpoenaed or requested pursuant to any court order or lawful request by public authorities, including to meet national security or law enforcement requirements; provided, however, that, where permitted by applicable law, we shall provide you with e-mail notice, and opportunity to challenge the subpoena/court order, prior to disclosure of any personal information pursuant to a subpoena.
(d) In connection with a Business Transfer. We also reserve the right to disclose and transfer all information: (i) to a subsequent owner, co-owner or operator of the Website and/or our Services; or (ii) in connection with a merger, consolidation, restructuring, the sale of substantially all of our interests and/or assets or other corporate change, including during any due diligence process; or (iii) if we are the subject of bankruptcy proceedings; provided, however, that if we are involved in a bankruptcy proceeding, merger, acquisition or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on the Website of any change in ownership or uses of your personal information, as well as any choices that you may have regarding your personal information..
(e) To Affiliates of TTLXRL. We may provide information to affiliates and nonaffiliated third parties who perform services or functions for us in conjunction with our services to you, but only if we have a contractual agreement with the other party which prohibits them from disclosing or using the information other than for the purposes for which it was disclosed.
(f) On the Basis of Consent. Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your TTLXRL account or participating in promotional activities by TTLXRL or third parties.
(g) Marketing. As explained in the Marketing Information section above, we also may share your information, including your Personal Information, with our affiliates and other third parties, such as companies with whom we have marketing or other relationships, for direct marketing purposes. In addition, we may share the information we have collected about you, including Personal Information, as disclosed at the time you provide your information and as described in this Privacy Policy
(h) For Internal Business Processes and Promotion. Where permissible under applicable law, we may use certain information about you, such as your email address, de-identify it, and share it with social media platforms, to generate leads, drive traffic to TTLXRL, or otherwise promote our products and services.
(i) To the Other Users of the Services. We may share information about you, such as your username, and other information that will help others understand your connections with others using our services. Your account privacy settings may allow you to limit the other users who can see the personal information in your user profile and/or what information in your user profile is visible to others. Please remember that any content you upload to your public user profile, along with any personal information or content that you voluntarily disclose online in a manner other users can view (on discussion boards, in forums, messages and chat areas, etc.) becomes publicly available, and can be collected and used by anyone. Your username may also be displayed to other users if you send messages or comments or upload images or videos through the Services and other users can contact you through messages and comments.
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Integrating Social Networking Services
One of our unique features allows you to enable or log in to the Services via various social networking services like Amazon (Buy with Prime), Facebook, Instagram, TikTok, YouTube, Google, or X (“Social Networking Service(s)”). By directly integrating these services, we make your online experiences richer and more personalized. To take advantage of this feature, we will ask you to log into or grant us permission via the relevant Social Networking Service. When you add a Social Networking Services account to the Services or log into the Services using your Social Networking Services account, we will collect relevant information necessary to enable the Service to access that Social Networking Service and your data contained within that Social Networking Service. As part of such integration, the Social Networking Service will provide us with access to certain information that you have provided to the Social Networking Service, and we will use, store and disclose such information in accordance with this Privacy Policy.
You may also have the option of posting your activities to Social Networking Services when you access content through the Website (for example, you may post to Facebook that you performed an activity on the Website); you acknowledge that if you choose to use this feature, your friends, followers and subscribers on any Social Networking Services you have enabled will be able to view such activity. Because we use social media plugins, if you visit our Website while logged in to a social networking account, personally identifiable information about your browsing activities on this Website may be transferred to the third party who operates that account. See the third party’s terms of service and privacy policy for more information on what information may be transferred and what you can do to avoid or limit the transfer of information.
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Aggregated information
We may aggregate, de-identify, and/or anonymize any information collected through the Website or Services such that such information is no longer linked to your personally identifiable information. We may use and share this aggregated and anonymized information (non-Personal Information) for any purpose, including without limitation, for research and marketing purposes and may also share such data with our affiliates and third parties, including advertisers, promotional partners and others.
Your Rights and Choices About the Personal Information We Collect
You may choose to restrict the collection or use of your Personal Information In the following ways:
• Whenever you are asked to fill in a form on our website or our other Services, consider what information to include and exclude.
• We may provide you with access to your registration information and the ability to edit this information in your account settings dashboard and profile pages. Please be aware that even after you delete or update information within our Services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems. Similarly, if and to the extent any information is indexable by search engines (including, without limitation, public profile information), it may not be updated by such search engines when we update it, and old versions may be archived by them or by third parties outside our control.
• Some of our Services may provide you with additional information and choices about your privacy, which you should review.
• If you have previously agreed to our using your Personal Information for direct marketing purposes, you may change your mind at any time by writing to us using the contact information below.
We will try to comply with your request(s) as soon as reasonably practicable.
Administrative Correspondence. Please also note that if you do opt-out of receiving marketing-related emails from us, we may still send you messages for administrative or other purposes directly relating to your use of the Services, and you cannot opt-out from receiving those messages.
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Retention of Personal Information
We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about our Services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements).
We regularly review collected data and set data retention policies in order to delete data in accordance with contractual agreements, legal obligations and applicable data protection laws.
_____________________________________________________________________________________________Children’s Privacy
Protecting children’s privacy is important to us. For that reason, no part of our Website is targeted to attract anyone under the age of 13. If you believe we have information regarding a child under the age of 16 that you have not authorized, you may contact us at the contact information at the end of this Privacy Policy to request that we delete it.
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Visitors to the Website Outside of the United States
If you are visiting the Website from a location outside of the U.S., your connection will be through and to servers located in the U.S. Information you receive from the Website will or may be created on servers located in the U.S., and information you provide will be maintained on web servers and systems located within the U.S. The data protection laws in the United States may differ from those of the country in which you are located, and your information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States. By using the Website or providing us with any information, you consent to the transfer to, and processing, usage, sharing and storage of your information in the United States as set forth in this Privacy Policy.
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Updating Personal Information
We prefer to keep your Personal Information accurate and up to date. If you would like to change your contact information, please contact us as set forth above.
If so, we will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable (but we may retain prior information as business records). Please note that it is not always possible to completely remove or delete all your information from our databases and that residual data may remain on backup media or for other reasons, such as a legitimate business reason.
In addition, please note that if you implement a deletion request but later sign up for information or Services, your most recent request will control our information relationship with you.
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Links
For your convenience, the Website(s) and this Privacy Policy may contain links to other websites. TTLXRL is not responsible for the privacy practices including their use of AI, advertising, products, services, or the content of such other websites. None of the links on the Website(s) should be deemed to imply that TTLXRL endorses or has any affiliation with the links.
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Security
We incorporate commercially reasonable safeguards to help protect and secure your Personal Information. However, no data transmission over the Internet, mobile networks, wireless transmission, or electronic storage of information can be guaranteed 100% secure. As a result, we cannot guarantee or warrant the security of any information you transmit to or from our Website, and you provide us with your information at your own risk.
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